At The Krivas, we are committed to ensuring that your shopping experience is smooth and satisfying. While we strive to deliver high-quality products, we understand that issues may arise. Our return and refund policy is designed to be fair, transparent, and customer-friendly.
We Encourage Thoughtful Purchases
We encourage our customers to carefully consider their purchase before placing an order to ensure that it meets their needs and expectations.
3-Day Return Policy
We accept returns only for items that are damaged or defective upon delivery. To qualify for a return:
Notify Us Within 3 Days:
Contact our customer support team within 3 days of receiving your order. Unfortunately, requests made beyond this period cannot be accepted.
Unboxing Video is Mandatory:
A clear unboxing video is required to validate your claim. The video must show the packaging and the product being unboxed to highlight the issue effectively.
How to Initiate a Return
- Contact Our Customer Support Team:
Notify us within 3 days by:- Emailing [email protected]
- Messaging us on Instagram.
Please provide the following details: - Your name and order number.
- A clear unboxing video showing the defect or damage.
- Detailed information about the issue.
- Await Review and Approval:
Once our customer support team receives your request, we will evaluate the situation and provide you with a return authorization if applicable.
Non-Returnable Items
To maintain the quality and integrity of our products, the following items are not eligible for return:
- Items damaged due to misuse, negligence, or improper care.
- Customized or personalized products created exclusively for you.
- Products purchased during Sale Periods or special promotions.
- Free products provided during occasional sales or as part of an offer.
- Gift Cards
Refund Process
Once your return is approved, refunds will be processed as follows:
- Source Payment Method:
If your purchase was made online, the refund will be credited to your original payment method within 4–7 business days.
Important Notes
- Shipping costs for returns will be covered by us only if the item is verified to be defective or damaged.
- Returned items must be in their original packaging, with all tags, labels, and accessories intact.
We’re here to assist you every step of the way. Thank you for choosing Krivas—we value your trust and look forward to adorning your journey with elegance and meaning!